Last Updated: June 2026

These Terms & Conditions ("Terms") govern your use of the Bersama website located at shopbersama.com ("Website") and the purchase of products from Bersama Pty Ltd ("Bersama", "we", "us", or "our").

By accessing our Website or placing an order, you agree to be bound by these Terms.

 

General

These Terms apply to all visitors, users, and customers of the Website. We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon publication on this Website.

Your continued use of the Website following any updates constitutes acceptance of the revised Terms.

Privacy

Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Products & Availability

We make every effort to display our products accurately. However, colours may appear differently depending on your device settings.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or refuse orders at our discretion.

Pricing

All prices displayed on our Website are listed in the currency selected by the customer at checkout.

Prices are subject to change without notice.

For international customers, displayed prices generally do not include customs duties, import taxes, VAT, GST, brokerage fees, or other government charges unless expressly stated at checkout.

Customers are responsible for any such charges imposed by their local authorities.

Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of your order occurs only when your order has been processed and dispatched.

We reserve the right to cancel or refuse any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Violation of these Terms

If your order is cancelled after payment has been received, a full refund will be issued.

Pre-Orders

From time to time, Bersama may offer products on a pre-order basis.

Estimated dispatch dates provided for pre-orders are estimates only and may change due to manufacturing, shipping, customs, or supplier delays.

By purchasing a pre-order item, you acknowledge and accept potential delays beyond the estimated timeframe.

If an order contains both pre-order and in-stock items, all items may be shipped together once the pre-order item becomes available unless otherwise stated.

Shipping

Shipping times provided are estimates only and are not guaranteed.

Once an order has been dispatched, Bersama is not responsible for delays caused by couriers, customs authorities, weather events, industrial action, or circumstances beyond our reasonable control.

Risk in the products passes to the customer upon delivery to the shipping address provided.

Please refer to our Shipping Policy for further information.

International Orders

Customers purchasing from outside Australia may be required to pay import duties, customs charges, VAT, GST, handling fees, or other local taxes.

These charges are determined by the destination country and are the responsibility of the customer.

Bersama has no control over these charges and cannot predict their amount.

If a shipment is refused due to unpaid customs charges, any return shipping fees, customs charges, or courier fees incurred may be deducted from any applicable refund.

Returns & Exchanges

Returns and exchanges are governed by our Returns Policy.

For hygiene reasons, certain items may not be eligible for return where permitted by law.

Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or any other applicable consumer protection legislation that cannot be excluded by law.

Where our goods come with guarantees under Australian Consumer Law, you are entitled to remedies as provided under that legislation.

Intellectual Property

All content on this Website, including but not limited to:

• Images
• Product designs
• Graphics
• Logos
• Videos
• Text
• Website design

is owned by or licensed to Bersama and is protected by applicable intellectual property laws.

No content may be reproduced, distributed, modified, or used without prior written consent.

User Generated Content

If you tag Bersama on social media, submit reviews, upload content, or otherwise provide content to us, you grant Bersama a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, publish, modify, and display such content for marketing and promotional purposes.

You represent that you own or have permission to provide such content.

Prohibited Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt to interfere with Website functionality
• Upload malicious software or code
• Infringe upon the rights of others
• Engage in fraudulent activity

Third-Party Services

Our Website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites.

Use of third-party services is at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Bersama shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or purchase of products.

Where liability cannot be excluded, our liability is limited to the extent permitted by law.

Force Majeure

Bersama shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, customs delays, transportation disruptions, or supplier failures.

Governing Law

These Terms are governed by the laws of Western Australia, Australia.

You agree to submit to the exclusive jurisdiction of the courts of Western Australia for any dispute arising out of or relating to these Terms or your use of the Website.

Contact

BERSAMA PTY LTD

Perth, Western Australia, Australia

Email: hello@shopbersama.com

Website: shopbersama.com